Dfs Maidstone

Awful experience. Our sofas arrived and within a day all the stitching was coming out. The store offered to repair but who wants to spend thousands of pounds on an item that is then repaired? If that's the case then I would have brought second hand sofas. Had to use my consumer rights to get a replacement sofa. But offered no compensation. The replacement sofa we wanted had an express option but was around £200 more. But they would not budge on the price. So we have had to go for the non express option and now have to wait 16 weeks for delivery of our replacement sofas. And we couldn't keep the sofa care because of the cost difference. Once again no budging. Was told by a manager DFS do not offer compensation and their goodwill to me is the fact they are offering a replacement. THAT IS NOT goodwill. That is my consumer right for a product not of satisfaction. Appalling customer service from store managers and no compassion whatsoever. Awaiting contact back from trading standards before looking at cancelling the order and going somewhere else.

My whole experience of purchasing a new sofa has been ruined because of the lack of organization in the background, firstly the person who placed the order didn't add all the cushions I had selected and I understand mistakes happen, everything else at that stage seemed amazing. But my issue is that after the initial error was made it should be a pretty simple fix, have to wait weeks for the sofa anyway so you would think that would be enough time to arrange 3 of the signature cushions to be made and delivered on the same day. Somehow it's not that simple. 2 cushions are not going to be delivered for a at least a whole week after my sofa arrives. This might not seem a big deal to most but the image I bought is not what I'm going to receive, one cushion was going to make it and 15 minutes before my delivery I find out DFS managed to leave this off the van, thinking this was the worst of my issues was stupid of me as the sofa has just arrived and they have ordered the pillow back version and not the formal back version, I hate pillow back and would have never ordered one. DFS is a joke and I wish never ordered from here.